Nursery & Garden Centre Manager
From horticruitment
Working For: horticruitment
Nursery & Garden Centre Manager required
Job Ref T675
Our client has opened a 6-acre high end plant nursery & retail centre dedicated to growing, sourcing and supplying high quality mature trees and perennial plants. The business is looking for a Nursery & Retail Centre Manager on a full-time and permanent basis and to continue to grow and drive the nursery forward.
Job Summary:
Maintain company standards: Ensure that all employees and sub-contractors maintain the high standards of the company, both in the workmanship, personal behaviors and presentation.
Customer Care – To maintain strong relationships with existing customers, deal with any issues or complaints in a professional and timely manner. Uphold the company’s high standards.
Project Management: To ensure that your projects are managed in a timely and professional manner, develop & maintain procedures and targets for your Contracts
Scheduling: Scheduling projects with the use of available technology.
Contract Paperwork & Procedures: Maintain and implement the companies Procedures
Financial – Responsibility for the maintenance of our minimum gross margin on Orders & for accurate and timely payment for all of your suppliers, as per financial control procedure.
Other duties – We provide exceptional levels of customer care and operate at the very top end of international plant supply. We operate a small business with a close team and you will be expected to assist other team members as required to ensure the smooth running of the company.
Key Responsibilities
Key Accountabilities
- Develop and maintain relationships with customers at senior levels to ensure optimum customer satisfaction.
- Reporting
- Financial
Indicators of Effectiveness
- Retention rate of current customers, increased business with current customers. As per KPI’s
- Maintain & update the reporting templates in order to ensure that all work is being completed in a timely manner. Maintain accurate information on points and time of contact.
- Maintain the minimum gross margin for all sales. monitored by the invoice margin analysis on a weekly basis.
Key Requirements:
Skills and Attributes
- Knowledge and Experience – Previous experience in a similar position is essential – excellent knowledge of Plants & landscape materials would be a good addition. Experience in exceptional customer care is preferred.
- Academic/Technical Qualifications – You will have suitable qualifications in key areas possibly with a desire to further your qualifications.
- Computer Skills – Excellent knowledge of Microsoft office – Outlook, word & excel.
- Industry Experience Nursery management software knowledge would be good but not essential
- Leadership/Management experience/capabilities – The ability to work alone without supervision is essential, to be a team player, set and meet targets as part of the team.
- Communication Skills – Honest and straight forward communication is essential with our customers and team. A pleasant and positive manner with team members & Customers
- Attitudes and Behavior – Positive Problem Owner, Ability to work well in teams, self-starter, pleasant/helpful/optimistic. Ability to go the extra mile to achieve exceptional results.
If this Nursery & Garden Centre Manager vacancy is of interest, please apply or contact Sara Yassin on 01233 732767 or sara@horticruitment.com.
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Thank you for the interest you have shown in this Nursery & Garden Centre Manager vacancy. Unfortunately, due to the high volume of applications that we receive, it is not possible to respond to every one. Therefore, unless you hear from us within the next 14 days, your application for this Nursery & Garden Centre Manager vacancy will have been unsuccessful.