Exterior Technician Supervisor required
Job Ref Y889
Our client has an established interior landscape business carrying out the design, installation, and maintenance of interior plant displays to customers which include: – offices, restaurants, hotels, blue chip businesses etc.
The exterior technician supervisor will work closely with Operations Manager in motivating and driving team to deliver inspirational levels of service to the customers. He / She will monitor team performance against service performance targets and implementing the necessary corrective action where these are not met as well as own all escalated recalls, liaising with all parties involved to ensure rapid and effective closure.
The Supervisor will continue to develop their own skills and maintain personal performance in order that they can effectively carry out maintenance calls to complete their allocated rounds. The role requires a balance of activity, dividing time between completion of maintenance calls and support of the team.
Primary responsibility: Proactively developing and enhancing the quality of service provided to internal and external customers. Visit client sites and maintain to a high standard all allocated plant displays. Build and keep up a good client relationship.
Performance Objectives: Quality of maintenance to exceed client expectation – you go the extra mile. Keep meticulously accurate records.
Responsibilities / Duties:
Visit and manage all plant displays on allocated rounds on the days set by the service manager. To include watering, dusting, cleaning, pest control, straightening, trimming, tidying surface dressing and replacing when required. Also carry out reasonable request by the client.
-Learn and understand the habits and the different light, water and feed requirements for each species of plant.
-Learn names of all plants used and discuss confidently with clients.
-Cover other technician’s rounds when required.
-Build and maintain customer relationships with a cheerful and friendly attitude.
-Introduce yourself to all new clients.
-Assist the Nursery Manager by ensuring that the technicians keep the plant area tidy and clean.
-Monitor teams vans to ensure that they are kept very clean and tidy inside and out.
-Give feedback and support to the service technicians based on service reporting and observations made in the field, coach technicians individually about their performance, including customer handling.
-Regularly communicate with all technicians and work with the service manager in providing motivation to achieve team and company’s objectives.
-Ensure each team member understands and are working to the company’s health and safety operational standards.
-Respect and Take on Company Values and uphold the Mission Statement.
-Attend customer complaint calls to analyse plant/technician/customer issues, and feed back to all concerned.
-Work with Operations Manager to improve NPS scores.
-Work with Operations Manager and technicians to reduce plant replacement spend.
Skills / Attributes required:
Must be customer driven and dedicated to putting the customer first.
Excellent time management and organisation skills
Positive attitude and flexibility to changes as required by the environment.
Education / Experience required:
Ability to work without close supervision.
Demonstrates a high plant maintenance aptitude.
A high level of commercial and customer satisfaction knowledge will be required within the role.
Previous experience in Managing/supervising a team.
If this Exterior Technician Supervisor vacancy is of interest, please apply or contact Sara Yassin on 01233 732767 or firstname.lastname@example.org.
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Thank you for the interest you have shown in this Exterior Technician Supervisor vacancy. Unfortunately, due to the high volume of applications that we receive, it is not possible to respond to every one. Therefore, unless you hear from us within the next 14 days, your application for this Exterior Technician Supervisor vacancy will have been unsuccessful.